Frequently Asked Questions
Everything you need to know about selling to The Trainer's Vault
What products do you buy?
We currently buy sealed Pokémon products such as Elite Trainer Boxes, Booster Bundles, Booster Packs, Special Collections, and other unopened sets. Our product list is regularly updated on the Sell Items page.
What products do you buy?
We currently buy sealed Pokémon products such as Elite Trainer Boxes, Booster Bundles, Booster Packs, Special Collections, and other unopened sets. Our product list is regularly updated on the Sell Items page.
What products do you buy?
We currently buy sealed Pokémon products such as Elite Trainer Boxes, Booster Bundles, Booster Packs, Special Collections, and other unopened sets. Our product list is regularly updated on the Sell Items page.
How do I know what you’ll pay for my items?
Each product on our Sell Items page displays the exact cashout price we’re offering. No haggling, no hidden fees — you know the amount upfront.
How do I know what you’ll pay for my items?
Each product on our Sell Items page displays the exact cashout price we’re offering. No haggling, no hidden fees — you know the amount upfront.
How do I know what you’ll pay for my items?
Each product on our Sell Items page displays the exact cashout price we’re offering. No haggling, no hidden fees — you know the amount upfront.
How do I get paid?
We pay via PayPal. Once your products are received and verified, your payment will be sent instantly to your provided PayPal email.
How do I get paid?
We pay via PayPal. Once your products are received and verified, your payment will be sent instantly to your provided PayPal email.
How do I get paid?
We pay via PayPal. Once your products are received and verified, your payment will be sent instantly to your provided PayPal email.
How long does the process take?
Most payments are sent within 24 hours of receiving and verifying your parcel. Shipping time depends on the courier you choose.
How long does the process take?
Most payments are sent within 24 hours of receiving and verifying your parcel. Shipping time depends on the courier you choose.
How long does the process take?
Most payments are sent within 24 hours of receiving and verifying your parcel. Shipping time depends on the courier you choose.
Do I have to pay for shipping?
Yes, sellers are responsible for shipping costs. You can use any courier you like — just make sure to follow our packing guide to protect your items.
Do I have to pay for shipping?
Yes, sellers are responsible for shipping costs. You can use any courier you like — just make sure to follow our packing guide to protect your items.
Do I have to pay for shipping?
Yes, sellers are responsible for shipping costs. You can use any courier you like — just make sure to follow our packing guide to protect your items.
How do I send my products?
After submitting your quote and getting approval, you’ll receive an email with detailed packing instructions and our shipping address.
How do I send my products?
After submitting your quote and getting approval, you’ll receive an email with detailed packing instructions and our shipping address.
How do I send my products?
After submitting your quote and getting approval, you’ll receive an email with detailed packing instructions and our shipping address.
What if my items are damaged or opened?
We only buy sealed, undamaged products. If your parcel arrives with opened or damaged items, we may return them to you or adjust the price.
What if my items are damaged or opened?
We only buy sealed, undamaged products. If your parcel arrives with opened or damaged items, we may return them to you or adjust the price.
What if my items are damaged or opened?
We only buy sealed, undamaged products. If your parcel arrives with opened or damaged items, we may return them to you or adjust the price.
Can I sell from outside the country?
Currently, we only accept products from within the United Kingdom. International shipping is not supported at this time.
Can I sell from outside the country?
Currently, we only accept products from within the United Kingdom. International shipping is not supported at this time.
Can I sell from outside the country?
Currently, we only accept products from within the United Kingdom. International shipping is not supported at this time.
How do I track my shipment?
Use the Tracking Form on our website to submit your courier and tracking number. You’ll get a confirmation email once we receive it.
How do I track my shipment?
Use the Tracking Form on our website to submit your courier and tracking number. You’ll get a confirmation email once we receive it.
How do I track my shipment?
Use the Tracking Form on our website to submit your courier and tracking number. You’ll get a confirmation email once we receive it.
Do you buy individual cards?
At this time, we only purchase sealed products — not loose cards or singles.
Do you buy individual cards?
At this time, we only purchase sealed products — not loose cards or singles.
Do you buy individual cards?
At this time, we only purchase sealed products — not loose cards or singles.
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